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Bill Pay FAQ
Is there a cost for Bill Pay?
No. Bill Pay is a free service!
How secure is my bill payment and personal information?
SRP Federal Credit Union's Bill Pay ensures that your information is secure:
-SSL - Bill Pay uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
-Encryption - Bill Pay uses 128-bit encryption to make your information unreadable as it passes over the Internet.
-Automatic Log Out - Bill Pay automatically signs you out of a session if you are inactive for 10 minutes; however, it is best for you to log off immediately after you finish your tasks in Bill Pay by clicking the 'logout' link in the upper right corner of your screen.
Which browsers should I use to access Bill Pay?
We recommend you use one of the following supported browsers:
Private information shared with Web sites is only as safe as your Web browser. To ensure successful login, you should check your browser's security and compatibility with our secure Bill Pay system.
I'm trying to access Bill Pay. I clicked on the tab, but nothing happens. What's wrong?
Verify that all pop-up blockers are disabled. If you are unsure how to disable pop-up blockers for your browser, click the Help menu or '?' icon and search 'pop up blocker'.
Be aware that additional pop-up blockers might reside on downloaded toolbars (for example, Yahoo or Google toolbar). You will need to disable them as well. After all pop-up blockers have been disabled, click the Personal Bill Pay menu again; the application will launch in a new browser window.
I need help with SRP Bill Pay. Who and when do I call?
For assistance please contact the Bill Pay Customer Care Center directly at 1 (888) 289-9097, M - F: 7:30 a.m. - 2:00 a.m. EST.
What kind of payment accounts can I use with Bill Pay?
You can use any SRP Federal Credit Union checking accounts where you are listed as owner or joint owner.
Can I pay my bills from more than one payment account?
Yes. SRP Federal Credit Union allows you to pay your bills from any checking account you add to Bill Pay. When you pay a bill or set up an automatic payment, you can select the account from which to withdraw the funds.
Who can I pay using Bill Pay?
You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments.
You can pay large or small companies as well as individuals such as family members.
If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when you add your bill.
Although you can use Bill Pay to make state and federal tax payments and court-ordered payments, such payments are discouraged and are scheduled at your own risk.
Are there any bills I can't pay with Bill Pay?
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories.
Do I need to contact the companies or people that I pay if I choose to pay my bills with Bill Pay?
No. We make the payment based on the information you provided when you added your bill.
If we have already established a relationship with a company or person you want to pay, we can send the payment electronically or to a location specified by the biller. Otherwise, we print and mail a check to the address you provided. If you enter your account information, we send it with your payment so that the company can credit your account properly.
How do I cancel my bill payment service?
Call our SRP Online branch staff at (803) 278-4851 during regular office hours to cancel your bill pay service, or send us a secure message through SRP Online or SRP Mobile.
Quick Facts about Canceling Your Service:
-Scheduled payments, including automatic payments, are not paid.
-Any payments that are in process when you cancel your service are paid.
-You no longer have access to your bill history and the ability to send payment inquiries. You should wait until all of your scheduled payments are processed before you cancel your service. You can print a copy of the View Payments and Bills page to keep for your records before you cancel your service.
-After you cancel your service, your billers are notified to stop sending electronic versions of your bills. However, it can take a few days for the biller to process the request. Until you begin receiving paper bills again, you should contact the biller directly about your payment amount and due date.
-If you decide to use Bill Pay in the future, you must enroll again.
What if I have more questions?
Please contact your SRP Online branch staff by calling (803) 278-4851 during regular office hours.