Don't Get Phished!
Unfortunately, scammers are out there trying to gain personal information to be used in fraudulent ways, such as identity theft. When these scammers try and make you believe they are from a reputable company, this is called "phishing." Phishing is often seen in email form. If you ever receive an email that appears to be from SRP, but it is asking for personal information, it is a phishing email. SRP will never solicit you for your personal information!
Phishing is not limited to e-mail. You may also get phone calls or text messages from someone claiming to need your personal information.
Remember, we will never ask for your financial information!
Credit union members should never provide their personal information in response to an unsolicited telephone call, fax, letter, e-mail or Internet advertisement. This includes account numbers, CSV/CVV number on the back of your card, PIN numbers, etc.
Protecting Yourself Against Fraud
Telephone and Internet "phishing" scams are one of the fastest-growing frauds today. Phishing typically involves a bogus telephone call or email message that uses legitimate materials, such as a credit union or other organization's telephone numbers, web site graphics and logos - the "look and feel" - in an attempt to entice recipients to provide personal financial details, such as account information, credit card and Social Security numbers. Financial institutions, government agencies, retailers, credit card companies and many other organizations have seen their web site graphics, including corporate logos and other materials "stolen" by fraudsters intent on tricking individuals into divulging personal financial information by responding to an official-looking, but entirely bogus, email or telephone call. Like many cons and scams, phishing preys on the unwary. Here's how credit union members can fight back against this fraud.
"STOP, LOOK AND CALL"
The Department of Justice advises e-mail users to "stop, look and call" if they receive a suspicious e-mail.
- Stop. Resist the urge to immediately respond to a suspicious call or email - and to provide the information requested - despite urgent or exaggerated claims.
- Look. Read the text of the email several times and ask yourself why the information requested would really be needed.
- Call. Telephone the organization identified, using a number that you know to be legitimate.
TAKE SOME SIMPLE PRECAUTIONS.
- Never respond to an unsolicited call or email that asks for personal financial information.
- Report anything suspicious to the proper authorities. Alert the credit union or government agency identified in the suspect email through a web address or telephone number that you know is legitimate.
- Contact the Internet Crime Complaint Center - a partnership between the FBI and the National White Collar Crime Center - if you think you have received a phishing e-mail or have directed to a phishy-looking Web site.
IF YOU'VE BEEN "PHISHED..."
If you believe that you have provided sensitive financial information about yourself through a phishing scam, you should:
- Immediately contact those organizations for which you provided the information.
- Contact the three major credit bureaus and request that a fraud alert be placed on your credit report. The credit bureaus and phone numbers are: Equifax, 1-800-525-6285; Experian, 1-888-397-3742; and TransUnion, 1-800-680-7289.
- File a complaint with the Federal Trade Commission at 1-877-382-4357.
Credit union members should never provide their personal information in response to an unsolicited telephone call, fax, letter, email or Internet advertisement.