Lost or Stolen Visa Debit Card, Visa Credit Card or Checkbook
What You Need to Know
If you have discovered that your SRP Visa Debit Cards or Visa Credit Cards have been lost or stolen, you must inform the credit union immediately. This is to limit any fraudulent activity that may occur to your account.
If you believe you have lost your checkbook, or any individual blank checks, you should also report this immediately to the credit union, and put a stop on these checks. If you are unsure of the exact check number(s) or range of check numbers, you may need to close the account and open a new one.
During SRP business hours (Monday and Tuesday, 8:30 am - 5:30 pm; Wednesday, 8:30 am - noon; Thursday and Friday, 8:30 am - 6 pm) you may call us directly at:
After hours, please call the appropriate number:
For Visa Debit Cards - 866-559-4717
For Visa Credit Cards - 800-449-7728 (Outside the US and Canada - 727-299-2449 collect)
Be sure to login to SRP Online to monitor your account for any unauthorized transactions.
If there are fraudulent charges made to your account, please come by any of our branches to fill out the necessary fraud report papers. We want to help you so please report any suspicious behavior as soon as possible.