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Error Resolution for Mortgage Loan Servicing

Mortgage Loan Error Resolutions Requests or Request for Information regarding your loan account can be sent to :

SRP Federal Credit Union
ATTN: Mortgage Servicing Department
P. O. Box 6730
North Augusta, SC 29861

: mortgageinquiries@srpfcu.org
Telephone: 1-803-202-4387 or 1-800-237-9829 ext. 4387

In your letter, please provide the following information:

  1. Account Information: Your name and account number.
  2. Dollar amount: the dollar amount of the suspected error.
  3. Description of Problem: If you think there is an error on your account, describe the error.


You must notify us of any potential errors in writing to the P.O. Box above.