Virtual Teller ATMs
SRP Federal Credit Union is excited to announce Virtual Teller ATMs are on the way!
So, what does this mean?
- All current ATMs will be replaced with the upgraded Virtual Teller ATMs.
- We will begin the process of replacing our current ATMs with the new Virtual Teller ATMs starting in September.
- The new machines will have all the functionality of a traditional ATM with additional features such as the option to speak with a live teller.
- The new ATMs will provide a faster and more convenient service to improve our members' experience.
We are eager to be able to offer this great service to our members. Stay tuned for information about the new ATMs, and make sure to Like and Follow us on Facebook and Instagram to get the latest on all the good things that are happening at SRP!
Virtual Teller ATM Frequently Asked Questions
What can I do at the Virtual Teller ATM?
You can do just about anything a teller can do in the branch. This includes check and cash deposits, withdrawals, transfers, loan payments, credit card payments, and check cashing down to the penny. You may also still be able to use the machine as a traditional ATM.
Do the Virtual Tellers work for SRP Federal Credit Union?
Yes! All of our Virtual Tellers are SRP employees and work in our Virtual Experience Center located in our Administration building in North Augusta.
When are the Virtual Tellers available?
The Virtual Tellers are available to members during SRP's regular business hours. After hours, the machines will function as an ATM only.
I just want to make a withdrawal with my ATM card, do I still use this machine?
You most certainly can. When you visit the machine, you will be able to touch the screen to talk with a Virtual Teller, OR you can just insert your card for a regular ATM transaction.
Will my transaction take longer than it does with a traditional teller line?
No, your transactions should take the same amount of time, if not faster when you use the Virtual Teller.
Will my deposit be processed the same as it would if I went inside a branch?
Yes, your deposit will be handled the same as it would if you went to the teller inside a branch.
Can I put coin into the machine?
No, the machine will not accept coin. However, it will dispense coin when cashing a check or making a teller withdrawal.
Fees and other restrictions may apply