Virtual Teller ATMs
SRP Federal Credit Union is excited to announce Virtual Teller ATMs are here! Our new Virtual Teller ATMs have all the functionality of a traditional ATM with additional features such as the option to speak with a live teller. The new ATMs provide a faster and more convenient service to improve our members' experience. We are eager to be able to offer this great service to our members. Stay tuned for more information about the new ATMs, and make sure to Like and Follow us on Facebook and Instagram to get the latest on all the good things that are happening at SRP!
New Features Coming Soon
New enhanced features for our Virtual Teller ATMs will be rolling out soon! Within the coming weeks, you will have the option to do all types of transactions right at our ATMs.
- Ability to see all your accounts under your membership, not just the accounts associated with your debit card.
- Deposit checks and cash together in one transaction.
- Make loan payments, including SRP credit cards and SRP mortgages right there at the ATM
- Transfer money across your SRP accounts
- Select how you would like your cash back - $5's, $20's, $100's
- Print out a mini statement
Virtual Teller ATM Frequently Asked Questions
What can I do at the Virtual Teller ATM?
You can do just about anything a teller can do in the branch. This includes check and cash deposits, withdrawals, transfers, loan payments, credit card payments, and check cashing down to the penny. You may also still be able to use the machine as a traditional ATM.
Do the Virtual Tellers work for SRP Federal Credit Union?
Yes! All of our Virtual Tellers are SRP employees and work in our Virtual Experience Center located in our Administration building in North Augusta.
When are the Virtual Tellers available?
The Virtual Tellers are available to members during SRP's regular business hours. After hours, the machines will function as an ATM only.
I just want to make a withdrawal with my ATM card, do I still use this machine?
You most certainly can. When you visit the machine, you will be able to touch the screen to talk with a Virtual Teller, OR you can just insert your card for a regular ATM transaction.
Will my transaction take longer than it does with a traditional teller line?
No, your transactions should take the same amount of time, if not faster when you use the Virtual Teller.
Will my deposit be processed the same as it would if I went inside a branch?
Yes, your deposit will be handled the same as it would if you went to the teller inside a branch.
Can I put coin into the machine?
No, the machine will not accept coin. However, it will dispense coin when cashing a check or making a teller withdrawal.
ATM Frequently Asked Questions
How does the Cash Check feature work?
Our new enhanced ATMs allow you to deposit a check and get cash back in one easy spot! Select "Cash Check" from the menu options and then select the account you want to deposit your check. You will then be asked to deposit your check and select how much cash you want o get back to the nearest $5.00. For example, if you cash a check for $123.52 you could receive up to $120.00 cash back and the remaining $3.52 would be deposited into the account you selected.
Can I select my cash back options?
Yes! You can select how you want to receive your cash with the increments of $5.00, $20.00 or $100.00.
What accounts can I see at the ATM?
You will see the accounts tied to your debit card. If you debit card is issued off your membership, you will see all your accounts under your name, including loans! If you debit card is issued from an account where you are the joint owner, you will see your joint relationship with the primary member. If you want to see your primary accounts, please use a card issued from your membership.
Do I still have to separate cash and check deposits?
No! You can deposit cash and checks together at one time when you select "Deposit" from the menu.
Can I still use the Virtual Teller?
Absolutely! When Virtual Tellers are available there will be the option to tap the screen to speak with them. If you want the ATM, simply insert your debit card.
Fees and other restrictions may apply